Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Servi This book is not primarily for software test and QA professionals who are working...
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Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Servi Description

This book is not primarily for software test and QA professionals who are working in 'typical' organizations. The Best Practice approach in this book is based on ITIL and is well suited to any IT organization that takes its software testing serious. Moreover, unless software engineering practices across the organization are mature the approach will probably fail. However, that does not prevent even an organization with a yet to be developed testing process from selecting best practices and tasks set forth in this book and applying them. The net result will be an incremental improvement, and may be the catalyst for larger improvements with large wins. This book is invaluable to organizations that are committed to software engineering at the defined, managed or optimizing levels of maturity. It distills formal test practices drawn from a variety of ITIL and IT service Management sources into a succinct, process-oriented guide. The book is filled with templates and examples to set up and manage the process. ITIL and IT Service Management are not rigid, but can be tailored to any software practices and approaches, especially by using the plans and templates provided. If your organization is pursuing software change without risk, or are contractually required to have a formal software engineering process or process capability, this book will address the software testing process areas of a larger initiative. However, do not overlook many of the small wins a chaotic organization can achieve by using many of the ideas in this book. Table of Contents 1 INTRODUCTION ROADMAP 5 2 SERVICE TRANSITION PRESENTATION 9 3 TRANSITION PLANNING SUPPORT ? SERVICE VALIDATION TESTING ? EVALUATION PRESENTATION 17 4 SOFTWARE TESTING PRESENTATION 49 5 SUPPORTING DOCUMENTS 69 5.1 SERVICE TRANSITION ROLES AND RESPONSIBILITIES 71 5.2 SERVICE TRANSITION ORGANIZATION OF SERVICE TRANSITION 73 5.3 SERVICE TRANSITION RACI EXAMPLE FOR MANAGING CHANGE 79 5.4 PLANNING AND SUPPORT ? ROLES AND RESPONSIBILITIES 81 5.5 RELEASE AND DEPLOYMENT MANAGEMENT 83 5.6 PROCESS DOCUMENTATION TEMPLATE 87 5.7 VALIDATION, VERIFICATION AND TESTING PLAN CHECKLIST 91 5.8 BUILD AND TEST ENVIRONMENT ? ROLES AND RESPONSIBILITIES 103 5.9 SOFTWARE TESTING RELEASE LIFE CYCLE 105 5.10 CHANGE MANAGEMENT 111 6 FURTHER INFORMATION 113

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