Close Support Service Desk An application used by support or customer service personnel to manage service requests, incident repo...
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Close Support Service Desk Tags

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Close Support Service Desk Description

Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. The Express Edition of the Service Desk provides for management of organisations, people, tasks and calls and is ideally suited to any customer service activity. Give Close Support Service Desk a try to see how useful it can actually be for you! Main features: Contact management for organisations and people Import / update person records from Active Directory Support request management Definable priorities, service levels and business hours Definable support request types and categories Escalation to vendor support Definable request status Full capture of Call history Ticket printing Email templates with definable standard paragraphs Document, file and URL links to support requests Solution capture at two levels, service user and technical One-off and recurring tasks Custom fields Definable help for protocols, service level information, etc Service Desk view for effective team working

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