SupportPortal Professional Web-based help desk and customer support solution with Request/Ticket Management, Knowledge Management, Live support chat,...
Download

SupportPortal Professional Ranking & Summary

SupportPortal Professional Tags

customer management knowledge management live customer support Customer Support live support Support Chat chat support web management management solution Chat Filter Management Knowledge management software Ticket Request knowledge management solution Power management support Freeware Live Support help desk management customer relation management support ticket support management live support chat customer support software support desk Customer Relation Management So Generic customer support web based support builder management solution Web Based File Management live customer support software live support application live support program live chat support personal knowledge management help desk support customer relations management

SupportPortal Professional Description

Escon SupportPortal is AJAX/PHP web-based customer support solution with Support Ticket and E-mail Management, Knowledge Base, Live chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base and procedures - Manage SLA and get reports on support load and performance.

SupportPortal Professional Related Software