Public Folder HelpDesk, Organizational License Public Folder HelpDesk for Outlook?helps support teams organize and efficiently work...
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support teams organize folder HelpDesk for Outlook public folder

Public Folder HelpDesk, Organizational License Description

Public Folder HelpDesk for Outlook® helps support teams organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Microsoft Outlook®, and distributed among support managers with ease. Perfect for call centers and organizations/teams supporting products or services. Mailbox monitoring ? select an incoming e-mail and make it into a Helpdesk ticket complete with rich text, screenshots and attached files. Better Callers handling ? import customer information from the Global Address list, Active Directory or copy and paste from an MS Excel® list. Knowledge base ? when closing a ticket, create KB articles compatible with all versions of Microsoft Outlook® and Microsoft Outlook Web Access®. Powerful statistics tool, OLAP Reporting Tool for Excel®, extends the inbuilt OLAP features of Excel® and makes them easier to work with. No extra application ? helpdesk available right inside Microsoft Outlook®. A well known and user friendly interface and environment. Tickets are stored both in Microsoft Outlook® and in an Microsoft Access® or Microsoft SQL® Server database ? using the best of both technologies. PDA integration. Supports Microsoft Vista® and Office® 2007. Welcome to learn much more about Public Folder HelpDesk for Outlook® at www.kalmstrom.com

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