Mouse Tracks WebThe Mouse Tracks Web interface is a customizable self-help portal to Help Desk. | |
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- License:
- Shareware
- Publisher Name:
- GRITWARE, LLC
- Publisher web site:
- Operating Systems:
- Windows XP/2000/98/Me
- File Size:
- 6.69MB
Mouse Tracks Web Tags
Mouse Tracks Web Description
The Mouse Tracks Web interface is a customizable self-help portal to your Help Desk. This Add-On to Mouse Tracks reduces the time your technicians spend creating new requests since it allows your end-users to enter their requests directly. The Web Help Desk Interface supports automated email Notifications (with Link-backs) allowing your end-users & technicians one-click access to Help Desk requests. Both end-users and technicians have access to a searchable Knowledge Base. Automated ticket assignments can be configured so that different types of tickets are assigned to the appropriate technician. Key Features: * 100% Native .NET Web Interface * Highly Customizable * Email Notification Support * Dynamic Views Based on Access Level * File Attachment Support * Supports Active Directory Authentication
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