ITIL Survival - Change Management Kit The Change Management process toolkit will save you time and money. Quality documentation and presentations.
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ITIL Survival - Change Management Kit Description

Change Management is a critical process that ensures that changes made to the IT Infrastructure are carried out in a repeatable, consistent manner. The process defines the necessary requirements to ensure that changes are properly assessed, authorized and coordinated. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Change Management in your organization. Contents include Change Management Objectives and Goal templates, Request for Change template and a checklist to help with your Key Performance Indicators (KPIs). Find also a Change Management Powerpoint presentation that you can use for workshopping, awareness or a structured education program. There is a Change Management assessment form that helps you determine the current status of the process. Change Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities. The toolkit:  Flows logically,  Is scalable,  Provides templates and documents,  Saves you time.

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