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Your Answer Is Near Do you feel you don't need a full day of consulting or several days of class since you only have one question? You can get that one burning question answered quickly. And it won't be a simple "yes or no", either: you'll get a discussion of various approaches and the benefits or disadvantages of each and, when possible, a specific recommendation for you given your situation and goals. Your questions are not simple so we will try to shed light on the issues you have as we discuss various approaches available to you, cover the benefits or disadvantages you face, and keep your known situation and goals in mind. Why ITIL Ask? You can ask a question to tap our wealth of information. That information base is the result of over 55 years of combined experience in the ITIL and IT Service Management. You won't get responses based on just one approach but on myriad approaches. Not only will we share from our personal experience, but also from the fountain of knowledge we have access to in our various professional associations. We enjoy what we do and we are very good at it. Topics Covered... We are ITIL and IT Service Management Specialists. We can help you on any aspect of ITIL and IT Service Management business you have with the exception of legal or accounting advice. Here are examples of topics we've been asked to address: Education programs Process integration with COBIT Exam location centres Value of Practitioner Education courses Careers advice MOF and ITIL BS15000/AS8018 and ITIL relationship ISO9000 and ITIL Marketing and the ITIL Advantage Here's How It Works. Purchase the service applicable to you. Your account will be charged and - once your purchase is processed - you will receive a template and instructions in your e-mail inbox. As soon as we get your question we will acknowledge its receipt. You will receive an answer from us usually within a working day after that, but often with the acknowledgement. Please note response time is dependant on Time Zones - Our service is Global Terms of ITIL Ask: We will acknowledge receipt of your purchase as soon as it arrives in our system. Once your purchase is processed you will receive a template to submit your question to us. We will try to answer your question within 24 hours, though the response time is not guaranteed because of possible business commitments or travel. Most often the answer comes with the acknowledgement. If we cannot answer your question ourselves, we may direct you to other resources that we think may help you further. We will go as far as we reasonably can before making a referral. If we have absolutely no answer for you, we will refund your fee.

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