HelpDesk CDRepairs CDRepairs is a powerful and reliable multi-user workshop repairs application, designed for a Repairs enterprise
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HelpDesk CDRepairs Description

CDRepairs is a powerful and reliable multi-user workshop repairs application, designed for a Repairs enterprise. Fast, easy call logging, and tracking, with the full history of all actions taken. Logs include 'Time-tracking which is automated according to the type of issue, (calculates holidays and working days) and flagged to indicate the current status and duration. Issues that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold". Security ensures that only the Issues assigned to individual technicians can be viewed by them. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: · That the fault has been logged, and the details · Quotations (approved or rejected) · Invoicing (including a cancellation fee option) and a Batch Email facility. · Invoice Summary. · Issue completion. Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory. To maintain good relations with your customers, the CDRepairs solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks. Requirements: · Microsoft Access 2000/2003 Limitations: · 30-day trial or 100 entries

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