Help Desk Authority (formerly BridgeTrak) Comprehensive help desk and issue trouble ticket tracking software.
Download

Help Desk Authority (formerly BridgeTrak) Ranking & Summary

Help Desk Authority (formerly BridgeTrak) Tags

Desk Help ticket issue tracking Ticket Tracker trouble ticket trouble ticket tracker issue ticket tracker trouble ticket software free issue tracking Deposit Ticket Software trouble

Help Desk Authority (formerly BridgeTrak) Description

Help Desk Authority (formerly BridgeTrak) is a useful and comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues. Main features: Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.

Help Desk Authority (formerly BridgeTrak) Related Software