FastRequest Help Desk FastRequest HelpDesk - HelpDesk software, Workorder and Web form. Al-in-one. The first Work Order or Helpdesk software to allow the creation of customized Web forms for online service request (Checkbo
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FastRequest Help Desk Ranking & Summary

FastRequest Help Desk Tags

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FastRequest Help Desk Description

Editor's review: A nifty web-based tool for management of various tasks that are typically encountered by Help Desks and other technical support sites. Features: FastRequest Help Desk is a Help Desk management solution. It enables easy management of Help Desk requests starting from the creation of Help Desk forms right through updating the status of Service Requests to ultimate completion of the Service task. Apart from this new kinds of Service Requests and Service Request Forms can be created easily and efficiently through the easy to use Form templates. Requests are created by users through a Web-based client, which is available in a basic (standard) format as well as a detailed format for more advanced users. The requests are then collated and available for Task Management, Time Management and Reporting tasks from a Centralized location (Help Desk Server) which is also web-accessible. Additionally, there are various features that add to the security of the Help Desk software (including the security of the centralized database), and an Email Server (apart from the standard Server and Web Server), and it does not need any third party software in order for the Server applications to run. The Request Form templates that come as a standard include: Contact Webmaster, Equipment Service Request, Software, Hardware, Internet Support, Merchandise Order, Notice of Claim, Billing, Merchandise Return Authorization, etc. Overall: This is an ideal tool for Help Desks and other technical support sites. It has a number of customizable features that enables the Help Desk administrator to customize the software according to the needs of his/her site. Overall, these customization features as well as the base software features are easy to use and even inexperienced users can affect the necessary changes, and users of the Help Desk software will have a short learning curve. Publisher's description:

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