Enbu CTI Framework A flexible open ended infrastructure that is applied on top of CRM to allow for a customisable and extendible CTI integrated system
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integration customisable hilts CTI CTI Framework CTI integrated system CTI integration framweork CTI server CTI client CTI Software cti interface

Enbu CTI Framework Description

With the ENBU CTI Framework, we introduce a platform that can be used to have completely customisable CTI integration with CRM. A standard feature set is delivered as part of the framework which is compatible with the Avaya IC Agent system. However, any telephony system which adheres to a client side event handle model can be easily configured with model. The general concept is based around an external frameset built outside of CRM, which allows for a new CTI frame to be built outside of CRM, which is always visible. CTI events and actions are controlled through this frame which integrates with CRM through remote frame based calls back to CRM. Give Enbu CTI Framework a try to see just how useful it can be!

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