 | Cute HelpDeskMonitor all support-related interactions and collaborate with other support agents instantly. |
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Cute HelpDesk Ranking & Summary
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- License:
- Free to try
- Language:
- English
- Price:
- $39.00
- Publisher Name:
- FedSoft
- Publisher web site:
- http://www.oostwouder.demon.nl/fedsoft
- Operating Systems:
- Windows 95, Windows Me, Windows NT, Windows XP, Windows 2000, Windows 98
- File Size:
- 1.3MB
Cute HelpDesk Tags
- support viewstate support helpdesk dropzone support FTPoverSSL support FileMaps support support FileMaps help support support HPS support JMA support PSF SMP Support specie support support multiprocessor RTP support MusicXML support TMC Support Monospace Support Tapestry support GeoRSS Support multicrypt support file hider driver support Help and Support XForms support NHibernate Support decison support Multisession support LPCM support Assert Support AssertEqual Support DMA support VSIDE Support cute keyboad support Support applicatin SOCKS5 support helpdesk system RDB support SEDML support find epistatic interactions download edit photo SIS to JAR al quran beginners anti filter gateway firex 120-538 cute animations it helpdesk support outlook style helpdesk cute backgrounds cute funny sayings
Cute HelpDesk Description
Cute HelpDesk is an interactive network application. Cases are based on SLA's (Service Level Agreements) and Priority levels of Cases, Clients and Products. Every Agent has his own Queues with cases to monitor. All Interactions with clients and updates by other agents are Structured and Time-stamped in the case-history. Visual clue that a Case is updated by other Agents. Instant Messaging of cases who are threatened to be overdue. Scheduled delete of Closed cases. Pre-defined Problems description and Selection. Direct Email with signature from the program. Supervisors/Admin can assign Agents for particulary cases, Custom made email headers. Cases can be saved in a Knowledge base. An Activity log keeps track of all action. Further, a database BackUp option, Import of Client data, Export of Case data. Extended print capabilities. Print custom reports of Cases, Client, Products, Activity log and the Knowledge base. Different user levels. Version 1.2 features export of case data. Scheduled delete of Closed cases. Priority levels of Cases, Products and Clients. Pre-defined Problem description and Selection. Updated and extended Email options. Color of Case History can be customized.
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