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ITIL CD - Planning to Implement Service Management
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One-of-a-kind book on an important process. This book goes far beyond traditional......
ITIL v3: How to Develop, Implement and Enforce ITIL V3 Best Practices, Second Edition
Review: "Great way to start with ITIL and foresee an Enterprise deployment. It's...
IT Professional's Guide to Policies and Procedures - Implement the policies and procedures you need
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