 | IRMA powerful web-based asset tracking and trouble ticket system built for IT departments and HelpDesks |
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IRM Ranking & Summary
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- License:
- GPL
- Price:
- FREE
- Publisher Name:
- IRM Team
- Publisher web site:
- http://irm.stackworks.net/
- Operating Systems:
- Mac OS X
- File Size:
- 2.3 MB
IRM Tags
IRM Description
A powerful web-based asset tracking and trouble ticket system built for IT departments and HelpDesks IRM, the Information Resource Manager, will keep detailed information about each computer, as well as provide a trouble ticket system, a knowledge base and a FAQ system. All elements are interwoven into a seamless web application. Here are some key features of "IRM": · Detailed tracking of computers, searchable by all fields · Software tracking (installed copies, licensing) · Trouble ticket system ("tracking") with priorities, assign to users, tracking history, anonymous web submission, followups · Scaleable to thousands of records · SNMP browse support · Network mapping by network devices and ports/wires · Full e-mail notification · Report generation tools
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