Keystone2 Keystone2 is a Web-based tool for managing a small to medium-sized workgroup.
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manage manage workgroup web-based workgroup trouble ticket Keystone2 workgroup

Keystone2 Description

Keystone2 is a Web-based tool for managing a small to medium-sized workgroup. Keystone2 is a Web-based tool for managing a small to medium-sized workgroup. Keystone2's primary use is as a trouble ticket system for the department and the userbase, but also includes contact and resource management, all tightly integrated.The system allows the userbase to enter tickets in a simple fashion, while the technicians have a more powerful and advanced view. After installation, the entire system is manageable via the Web interface.Here are some key features of "Keystone2":Environment· Complete platform-independent web-based interface· Written in PHP for total portability· Supports many back end SQL database systems through a flexible database abstraction layerTicketing· Supports 'public' user interface as well as advanced highly configurable 'technician' interface· Configurable views for sorting, highlighting, and categorization· Hierarchial "Parent / Child" grouping of tickets· Complete audit log of all updates or changes to a ticket· E-Mail notification to technicians and/or users when tickets change or are created· System-definable filter views· User-editable reports· ACL-based access permissions by group or user Asset management· Track equipment issues by associating tickets with equipment· Keep inventory of individual parts or quantity-on-hand· Associate inventory with systems to keep full equipment tallyContact management· Keep track of companies or individuals· User logins for contacts to view associated tickets· View tickets associated with contacts or contacts associated with tickets· Any number of email, phone, or address entries per contactWhat's New in This Release:· This represents the final set of changes bringing Keystone2 up to date.· Many bugs in the secondary modules have been patched.· The resources manager has essentially been rewritten.· Contact management has been improved greatly, and many small annoying bugs in rendering and reporting have been repaired.

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